Daniel Wolfe, Director R&D at ISAIX Technologies visited Net Solutions early this year and closely worked with the team members associated with ISAIX’s project.
During his visit he shared his thoughts on Outsourcing and how was the overall experience of working with Net Solutions over these years.
Here is the transcript of the video:
Net Solutions: Would you like to give a quick introduction about ISAIX?
Daniel Wolfe: So, ISAIX was founded in 1989 and what we do is we are a training consulting company and we work with the largest banks and health sciences companies in North America and across the world actually and what we really do is focus on the individual that make up the organization we help them improve their skills and ultimately become better professionals and whatever their field is.
Over the course of our technology history we’ve been providing products and support tools to top five banks in Canada some of the top banks in the US as well as pharmaceutical companies across the world actually. Our products are really focus on helping individuals to improve and sustain higher performance.
Net Solutions: What process did you follow to select an outsourcing partner?
Daniel Wolfe: Selecting the right outsource partner was a real challenge for us and we knew that it was going to be very integral to how we’re going to take our products in that direction that we wanted to so what we did was we built an valuation metrics to help us decide and rate the criteria that are most important to us and there were different models to look at as well offshore near Short so ultimately we ended up with twenty different scenarios on our shortlist and work down from there so looking at the criteria that were most important to us we were able to eliminate certain companies of that and bring the list down to really I believe three or two that we’re ultimately going to choose from.
Net Solutions: What made you finally select Net Solutions?
Daniel Wolfe: Because it the long-lasting relationship that we have with our current customers we knew that we were gonna have to select a partner that was reliable and be able to scale-up with the resources and skill levels that we were gonna need to have a seamless transition to being all development and house to working with a partner and that’s exactly why we decided to work with net solutions.
Net Solutions: What was your experience of working with Net Solutions?
Daniel Wolfe: So working with net solutions is fantastic actually we have a really good relationship very trusting relationship with them they offer a transparency and trustworthiness that you know we would expect from up from a partner that we’re selecting to have a long-term relationship with we know that they’re going to be delivering on time and on budget we also know that they’re going to be helping us improve our products with their input as well as our own so it’s a very good synergy and we know that this relationship is going to help us keeping our customers very happy for years to come.
Net Solutions: Did you also face any challenges working with Net Solutions?
Daniel Wolfe: we knew that working with an outsourced development partner was going to greater challenges and despite the time difference between net solutions India office in our offices in Montreal they still were able to accommodate us by working closer to an hour hours and ensuring that the communication channels were gonna be open for us so we had a very positive experience working on this product with them continue to have a positive experience and the situation is developed through late win-win for both of us.
Net Solutions: Why dedicate resource?
Daniel Wolfe: The value to us in decided to go with a dedicated resource model as opposed to a per product model is that we were able to build up team at net solutions with skills & expertise that we really needed such as mobile development, device’s browser agnostic products through a chain of five other technologies and that allows for continuity in our team in our relationship in the communications we know that moving forward as we come up with new ideas as we decide to go new iterations we’re always gonna be working with the same people at net solutions and that’s perfect for us.
Net Solutions: Would you like to recommend Net Solutions?
Daniel Wolfe: The last four years working with net solutions is really reinforced our decision to not only outsource but select them as a partner we’re looking forward to many more successful years in this partnership and without hesitation I recommend net solutions to any team that’s looking to you scale-out and increase their capabilities