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Leveraging Enterprise Video Platforms For Digital Employee Engagement

By now, most businesses have realized the direct correlation between employee engagement and customer engagement. The higher the rate of employee engagement within an organization, the greater are the prospects of employee productivity. Also, the most loyal employees generate the most loyal customers. Having your employees glued to their workstations does not imply that they …

Vendor Selection: The Less Glamorous Side of Your Chatbot Development Journey

Chatbots are fast-emerging as a vital component in customer interactions across all channels, with a promise to redefine the customer experience offered by businesses.Chatbots are capable of not only answering the customer requests but also engaging them in conversations. All this can done in the language of the customer’s choice. Businesses across the globe are …

Capture, Analyze, Act: Our Handy Guide On Monitoring The Twitter Feed Using ELK Stack

Most businesses, by now, have realized the potential of social media in establishing an incessant connection with their customers and pre-empting their competitors in reaching out to a large audience. However, to leverage social media well, a business needs constant monitoring and faster response time. Twitter is one of the fastest among the leading social …

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